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30 days money back guarantee

The Organic CBD 30 Day Money Back Guarantee

Your satisfaction is our highest goal - we are convinced of the quality of our products and that's why we offer you a 30-day money-back guarantee if you are not satisfied with our product.​

Our 30-day money-back guarantee at BioCBD gives you the opportunity to test our products completely risk-free!​

If you have ordered a product in our web shop - www.biocbd.de - and find that our product is not the right one for you, you have 30 days from the delivery date to return the opened product to us.​

We will then refund you the full product price.​

​The worst thing that can happen to you: you buy our products, you are not satisfied and we refund you the money.​

How to use the 30-day money-back guarantee​:

-> If you are not satisfied with a BioCBD product, please send an email to info@biocbd.de within 30 days of receipt of the goods. The email should contain the following elements:

  1. your full name
  2. your postal address
  3. Your order number (see confirmation email)
  4. Why do you want to exchange/refund the product?

-> After checking the application, we will send you a free return label.​

-> The refund will be made using the payment method you used when placing your order.

 

​The following conditions apply to the 30-day money-back guarantee​:

- The money-back satisfaction guarantee only applies to purchases made in the online shop at www.biocbd.de

- The offer is only valid for end consumers - not for commercial customers.​

- After the 30 days have passed, unfortunately we can no longer issue a refund.​

- If you return the product WITHOUT the return label generated by us, you have to bear the shipping costs yourself.​

- The money-back guarantee may only be applied once per customer per product.​

- When returning multiple packages of the same product, only one package may be opened in order to receive a refund of the product price for all products. 

- The satisfaction guarantee cannot be applied to products that you received free of charge from us.​

- Any discounts or other offers related to the original purchase will also be deducted in case of a possible refund.​

 

The following products are excluded from the money-back guarantee: None.​

The 14-day right of withdrawal and the statutory warranty rights remain unaffected by the money-back guarantee. If you have received the wrong product, please contact our customer service.

 

Do you have any other questions?

Write to our customer service at any time at info@biocbd.de or call us on +49 (0) 89 380 368 42 (Monday - Thursday 9:00 a.m. - 14:00 p.m.).

 

Solidmind Group GmbH

Lindauer Str. 9

88239 Wangen im Allgaeu