The Organic CBD 30 Day Money Back Guarantee
Your satisfaction is our highest goal - we are convinced of the quality of our products and that's why we offer you a 30-day money-back guarantee if you are not satisfied with our product.
Our 30-day money-back guarantee at BioCBD gives you the opportunity to test our products completely risk-free!
If you have ordered a product in our web shop - www.biocbd.de - and find that our product is not the right one for you, you have 30 days from the delivery date to return the opened product to us.
We will then refund you the full product price.
The worst thing that can happen to you: you buy our products, you are not satisfied and we refund you the money.
How to use the 30-day money-back guarantee:
-> If you are not satisfied with a BioCBD product, please send an email to firstname.lastname@example.org within 30 days of receipt of the goods. The email should contain the following elements:
-> After checking the application, we will send you a free return label.
-> The refund will be made using the payment method you used when placing your order.
The following conditions apply to the 30-day money-back guarantee:
- The money-back satisfaction guarantee only applies to purchases made in the online shop at www.biocbd.de
- The offer is only valid for end consumers - not for commercial customers.
- After the 30 days have passed, unfortunately we can no longer issue a refund.
- If you return the product WITHOUT the return label generated by us, you have to bear the shipping costs yourself.
- The money-back guarantee may only be applied once per customer per product.
- When returning multiple packages of the same product, only one package may be opened in order to receive a refund of the product price for all products.
- The satisfaction guarantee cannot be applied to products that you received free of charge from us.
- Any discounts or other offers related to the original purchase will also be deducted in case of a possible refund.
The following products are excluded from the money-back guarantee: None.
The 14-day right of withdrawal and the statutory warranty rights remain unaffected by the money-back guarantee. If you have received the wrong product, please contact our customer service.
Do you have any other questions?
Write to our customer service at any time at email@example.com or call us on +49 (0) 89 380 368 42 (Monday - Thursday 9:00 a.m. - 14:00 p.m.).
Solidmind Group GmbH
Lindauer Str. 9
88239 Wangen im Allgaeu